HOURBLUE ENTERPRISE

Support

For support, provide the product name, your organisation, the affected Atlassian site, and a concise description of the issue. Product-specific coverage is below.

DBML Diagrams for Confluence

How to reach us. Email support@hourblue.com.au. Hours. Monday to Friday, 9:00–17:00 Australian Eastern Time, excluding New South Wales public holidays. Response. We aim to reply to every request within one business day, and to keep you updated until it is resolved.

What to include. The app version and details shown by “Show details” on the app's error message — the copy button puts them on your clipboard — the Confluence page the problem happens on, and what you expected to see. Those details include the diagram's DBML source, so review them before sending if your schema is sensitive.

What support covers. Installing and configuring the app, diagrams that fail to render, error messages, billing and licensing questions, and bug reports. It does not cover writing your DBML schema for you, Confluence itself, or other vendors' apps. Security issues go to security@hourblue.com.au instead.